Technical Support Service
Who are we?
Asia’s Leading Local SEO Service Providing Agency
Tech BPOis a leading global technical customer service outsourcing partner because of its unique combination of quality people and cutting-edge technology.
For companies that provide equipment or software sales, leasing, or maintenance services, technical support call centers are essential. However, running an entire technical support contact center requires significant resources, including salaries and benefits for employees, facilities and utilities, and equipment costs, which can quickly become overwhelming. Therefore, outsourced technical support has become a popular solution for businesses.
Why Over 800+ Brands Always Choose Our Technical Support Services?
Why Technical Support is Essential for a Business?
We believe that the key to providing excellent customer service is to have highly skilled and trained agents supported by advanced technology. Our agents are carefully selected, rigorously trained, and equipped with the latest technology tools to ensure they can provide top-notch customer service.
We use a proprietary call centre software platform that enables our agents to handle customer inquiries and issues quickly and efficiently. This platform is highly customizable, allowing us to tailor it to the specific needs of each of our clients. Our software is also continuously updated with the latest features and technology to ensure that we are always providing our clients with the best possible service.
Furthermore, we understand that quality customer technical support in BPO is not a one-size-fits-all solution. This is why we work closely with each of our clients to develop customised solutions that meet their unique needs. Our flexibility and commitment to excellence have helped us establish a reputation as a leading global technical support company.
This approach enables technical support for network connection issues to access professional support services without the high costs associated with building and managing their own technical support team.
WhyTrust Our Technical Support Service?
Save Overhead Cost
By outsourcing technical support to Tech BPO, businesses can save on overhead costs associated with maintaining an in-house team, while also benefiting from our team’s specialised expertise and technology. Our technical support call center is available 24/7 to provide prompt and effective customer service, ensuring that your customers receive the assistance they need when they need it.
We understand the importance of providing quality technical support to maintain customer satisfaction and loyalty, and our team is dedicated to achieving this goal. Our agents undergo rigorous training to stay up-to-date with the latest technology and industry trends, allowing them to provide exceptional support to customers.
Whether you need a complete outsourced technical support solution or simply need additional support during peak seasons or special projects, Tech BPO technical support firm is here to help.
Contact us today to learn more about our outsourced technical support call centre services and how we can help your business grow. Moreover, we take pride in our rigorous hiring process that ensures we only bring on board the most qualified and capable talents to join our outsourced technical support team.
We then provide our clients with guidance throughout the training and pre-launch assessment stages to ensure that our team is fully prepared to deliver high-quality technical support to their customers.
Available 24/7, 365 Days a Year
We are available 24/7, 365 days a year so you can always reach us.
Quality Technical Support Service
If your business is in need of top-quality technical customer service, Tech BPO is the perfect choice for you. Our team is skilled in providing omnichannel customer service across all communication and telecom channels, including telephone, SMS messaging, e-mail, live web chat, and social media. With global coverage and multilingual capability, we offer excellent service for businesses in over 40 industries. Our 20+ years of experience in outsourced customer service make us the perfect choice for companies of all sizes.
Active and Responsible Agents
Outsourcing technical customer service through a customer contact centre involves the active contacting of customers by the enterprise, which is an essential part of the customer service process. Outbound customer service representatives handle tasks such as validating order complaints, confirming delivery issues, conducting satisfaction issues, performing follow-ups, making repair reservations, dealers issues, processing product recalls, and upselling, among other responsibilities.
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Why Choose Us?
With a skilled workforce, effective management, specialised units, and financial stability, we prioritise client satisfaction and have established ourselves as a top industry player in our region.
At Tech BPO, we provide marketing and customer-centric technical support in call center for businesses, enabling them to focus on their core operations. With extensive industry experience and expertise in recruiting and managing professionals, we can handle time-critical challenges while maintaining confidentiality.
Our commitment to process efficiency and quality ensures that we exceed our customers’ expectations, delivering an enhanced service experience for their clients. Our success has resulted in long-term partnerships with leading enterprises worldwide.
Frequently Asked Questions (FAQs)
A technical call center service is a type of customer service that provides technical support to customers who have questions or issues with a company's products or services.
We offer a range of technical support services, including product installation, troubleshooting, software support, hardware support, network support, and more.
We have a rigorous process in place to ensure the quality of our technical support services. Our agents go through extensive training and testing to ensure they have the technical skills and knowledge.
Our goal is to resolve technical issues as quickly as possible, while still providing a high level of service to our customers. The time it takes to resolve an issue can vary depending on the complexity of the problem and the availability of resources.